Skip to content
 

ONE VPN Enterprise

 

Empowering business transformation to help you thrive in Greater China

 

To participate in China's high-speed economic growth, businesses constantly need to transform themselves to maintain their competitiveness and enable continual growth. For instance, a fast-food chain may need to double the number of its POS systems to support its growth in China. Likewise, a toy manufacturer may need to improve its communications with overseas customers and branch offices in China and Taiwan through VoIP and video conferencing systems.

 

To keep pace with this constant business transformation, you need a solid operational backbone that supports reliable, robust and adaptable network operations, while also delivering exceptional scalability and cost effective expandability to fit your business needs today and tomorrow.

  • Technology

      Ride on a Leading-edge MPLS Backbone​

      As a leading IP VPN service provider in Greater China, DYXnet delivers a wide spectrum of high-performance, cross-border IP VPN connectivity solutions under the brand of ONE VPN. Operating on DYXnet's private Multi-Protocol Label Switching (MPLS) network, these ONE VPN global networking solutions offer exceptional manageability and scalability for any-to-any IP connections, and at a low cost of ownership.

       

      DYXnet's MPLS-based network is operated fully-redundantly with 51* Points-of-Presence across 700cities in Asia. This state-of-the-art backbone is also built entirely on new-generation facilities that enable the continuous expansion of capacity, bandwidth and coverage.

       

      * There will be 14 out of 51 Pops in service in the next 18-36 months

  • Class of Service

      Adaptive Network Solutions to Fit Your Business Today and Tomorrow

      DYXnet ONE VPN provides a private, fully-managed connection with various options in terms of services, Class of Service (CoS) and Quality of Service (QoS). With DYXnet ONE VPN, businesses can maximize their returns on investment (ROI) by selecting a best-fit category and Class of Service according to their individual business needs.

       

      ONE VPN Enterprise – Provides unsurpassed flexibility for all sizes of business and all kinds of applications. Whether you require real-time applications or operate a general data transmission, ONE VPN Enterprise gives you three dynamic Classes of Service -- Gold, Silver and Bronze -- to meet your specific business needs and application requirements. You are free to choose the CoS for your ONE VPN Enterprise or flexibly assign a combination of CoS with designated bandwidths within a single ONE VPN connection.

  • Comparison

      Comparison among ONE VPN Enterprise, ONE VPN Corporate Plus and ONE VPN Corporate

       

        ONE VPN Enterprise ONE VPN Corporate Plus ONE VPN Corporate
      Service nature Network-based global IP VPN
      Network DYXnet managed MPLS backbone
      Class of service (CoS) Gold / Silver / Bronze Silver Bronze
      Scalability High, only one physical connection is needed for every additional site with multipoint to multipoint connection
      Flexibility High, Telco neutral, all types of local circuits are supported
      Applications

      Highly flexible to support multiple CoS for different applications including

      • Gold - real time applications such as VC, VoIP, IP Telephony
      • Silver - delay sensitive Applications such as ERP, CRM&
      • Bronze – email, corporate websites and data transfer
      Delay sensitive applications such as ERP, CRM Email, corporate websites and data transfer
      Local Loop Telco dedicated circuits  (Metro Ethernet, fiber, dedicated line etc.) + SSL mobile user access Any types of circuit + SSL mobile user access
  • Diagram

      Empowering business transformation to help you thrive in Greater China


      Diagram of ONE VPN Enterprise with Leased Line / Broadband backup

      Diagram of ONE VPN Enterprise with Leased Line / Broadband backup


      ONE VPN Corporate Plus – Designated with specific CoS and QoS, ONE VPN Corporate Plus is an affordable, secure and high-speed connection tailored to the needs of medium-sized operations and delay-sensitive applications such as ERP, CRM and corporate Intranets.

       

      ONE VPN Corporate– ONE VPN Corporate is the perfect solution for local representative offices and smaller companies that require low-cost but high quality connections for their day-to-day communications and data transmission.

  • Benefits

      DYXnet ONE VPN Delivers Complete Peace of Mind

       

      Superior Network Performance 
      World-class network performance is ensured by DYXnet's MPLS core network featuring full-mesh topology, built-in redundancy and extensive coverage, including 37 Points-of-Presence in Greater China that enable service delivery in more than 700 cities across Asia.

       

      Assured Quality of Service (QoS) 
      Offered flexibly according to your applications, usage and business needs, ONE VPN can be tailor-made with our offered Class of Service, thus ensuring that your ONE VPN connection always delivers guaranteed QoS in terms of capacity, speed and availability.

       

      Industry's Best-practice Management and Support 
      Our state-of-the-art Network Operation Centre (NOC) provides proactive network device management, network monitoring and reporting services based on the industry's best-practices, namely ISO20000 and ISO9001. For your round-the-clock convenience, we also provide a 24x7 multilingual service desk.

       

      One-stop Service 
      DYXnet provides end-to-end services, from planning, integration and implementation to day-to-day network management. No matter how many offices, branches or sites you operate in the Greater China region, you can manage and coordinate your cross-border network via a single point of contact.

       

      Partnered with Professionals 
      To serve the complex needs of our customers in their native countries and languages, DYXnet not only partners with technology leaders such as Cisco, Microsoft and Polycom, but also works closely with over 200 local consulting companies, system integrators, solution providers and hardware/software resellers throughout the region.

       

      Your Trusted Service Provider

      DYXnet is now the MPLS VPN market leader in the Greater China region with operations in 12 major cities. Our extensive experience includes thousands of successful IP VPN implementations for customers of all sizes, from small and medium-sized companies to multinational corporations.

  • SLA

      V 2.30

       (Effective Date: 1 June 2017)

       

      This is the Service Level Agreement for ONEVPN Enterprise & Corporate Plus & Corporate (“The Service”) which applies to MPLS VPN services provided by DYXnet, in addition to the terms of any Master Services Agreement executed by the Customer and DYXnet. The SLA is based on four types of measurements, availability, round-trip latency, packet loss and jitter. DYXnet will continuously monitor the managed core network to make sure the network is capable of achieving the committed figures by all means.

       

      1.    Service Availability

      1.1.    Commitment

      DYXnet commits PoP-to-PoP or End-to-End (Site-to-Site) Service Availability per calendar month in accordance with the table below.

       

      Availability

      Hong Kong PoP

      99.99%

      PRC PoP

      99.99%

      Taiwan PoP

      99.99%

      Singapore PoP

      99.99%

      Vietnam PoP

      99.50%

       

      PoP to PoP

      For site which has been installed with a non-dedicated local loop (including but not limited to xDSL broadband circuit) or which has not been deployed with backup solution advised by DYXnet. Service Availability is defined as the ability of the Customer to deliver data, from the DYXnet PoP connecting to the individual Customer Site, to other DYXnet PoPs via the PE port.

       

      End-to-End

      For site which has been installed with a dedicated local loop (including but not limited to leased line, MetroEthernet with guarantee bandwidth) with backup solution deployed as advised by DYXnet. Service Availability is defined as the ability of the Customer to deliver data, from one customer site connecting to another individual site, via the DYXnet PE ports.

       

      1.2.    Definition

      PoP-to-PoP Service Availability is defined as the ability of the Customer to deliver IP packets, from the DYX PoP connecting to the individual Customer Site, to other DYXnet PoPs via the DYXnet VPN edge router port(s).

       

      End-to-End Service Availability is defined as the ability of the Customer to deliver IP packets, from each individual Customer Site, to other customer site via the DYXnet VPN edge router port(s).

       

      1.3.    Measurement

      The connection is counted as unavailable if an individual access is unreachable for more than 2 packets sent.  Availability is measured on a monthly basis by the total available time calculated in percentage over a calendar month. Individual access unreachable for more than or equal to 1 minute continuously will be recorded and counted to the accumulated down time.

       

      Availability = [(Total time – Total downtime) / Total time] × 100%

       

      Total time: Total time in a calendar month of PoPs

      Total downtime:  Total time with Service Unavailable during a calendar month of PoPs

       

      1.4.    Service Availability Credit

      If DYXnet fails to fulfill its commitment under clause 1.1 in particular, the actual outage of the Service exceeds the parameters listed in the table above, the Customer is entitled to the following service credit, excluding local loop fee.

       

      For PoPs other than Vietnam

      Service Availability in each calendar month measured as a Percentage

      Service credit of monthly service fee

      >= 99.99%

      0%

      >= 98.99% and < 99.99%

      2%

      >= 97.99% and < 98.99%

      5%

      >= 95.99% and < 97.99%

      8%

      >= 94.99% and < 95.99%

      10%

      >= 90.00% and < 94.99%

      25%

      < 90.00%

      50%

       

       

      For Vietnam PoP

      Service Availability in each calendar month measured as a Percentage

      Service credit of monthly service fee

      >= 99.50%

      0%

      >= 98.50% and < 99.50%

      2%

      >= 97.50% and < 98.50%

      5%

      >= 95.50% and < 97.50%

      8%

      >= 94.50% and < 95.50%

      10%

      >= 90.00% and < 94.50%

      25%

      < 90.00%

      50%

       

      2.    Latency

      2.1.    Commitment

      DYXnet commits maximum average roundtrip latency in a calendar month between any two PoPs on DYXnet Core Network no more than the latency figures in the table below, all measured in milliseconds (ms):

       

      Gold Class

       

      HK

      NCN1

      NCN2

      ECN1

      ECN2

      ECN3

      SCN1

      SCN2

      SWCN

      CCN1

      NWCN1

      TW

      SG

      VN

      HK

      10

      60

      75

      50

      60

      55

      25

      30

      65

      35

      50

      40

      45

      60

      NCN1

       

      15

      40

      45

      55

      40

      60

      65

      65

      60

      40

      80

      90

      105

      NCN2

       

       

      20

      60

      70

      50

      75

      80

      75

      75

      55

      95

      105

      120

      ECN1

       

       

       

      15

      25

      30

      55

      65

      70

      35

      50

      75

      80

      95

      ECN2

       

       

       

       

      35

      30

      65

      70

      80

      40

      55

      85

      90

      105

      ECN3

       

       

       

       

       

       

      65

      70

      75

      40

      55

      80

      90

      100

      SCN1

       

       

       

       

       

       

      25

      35

      70

      35

      55

      50

      55

      70

      SCN2

       

       

       

       

       

       

       

       

      75

      45

      60

      55

      65

      75

      SWCN

       

       

       

       

       

       

       

       

      20

      80

      95

      90

      100

      110

      CCN1

       

       

       

       

       

       

       

       

       

       

      25

      60

      65

      80

      NWCN1

       

       

       

       

       

       

       

       

       

       

       

      75

      85

      100

      TW

       

       

       

       

       

       

       

       

       

       

       

      25

      70

      85

      SG

       

       

       

       

       

       

       

       

       

       

       

       

       

      90

      VN

       

       

       

       

       

       

       

       

       

       

       

       

       

      35

       

      Silver Class

       

      HK

      NCN1

      NCN2

      ECN1

      ECN2

      ECN3

      SCN1

      SCN2

      SWCN

      CCN1

      NWCN1

      TW

      SG

      VN

      HK

      15

      65

      80

      55

      65

      60

      30

      35

      70

      40

      55

      45

      50

      65

      NCN1

       

      20

      45

      50

      60

      45

      65

      70

      70

      65

      45

      85

      95

      110

      NCN2

       

       

      25

      65

      75

      55

      80

      85

      80

      80

      60

      100

      110

      125

      ECN1

       

       

       

      20

      30

      35

      60

      70

      75

      40

      55

      80

      85

      100

      ECN2

       

       

       

       

      40

      35

      70

      75

      85

      45

      60

      90

      95

      110

      ECN3

       

       

       

       

       

       

      70

      75

      80

      45

      60

      85

      95

      105

      SCN1

       

       

       

       

       

       

      30

      40

      75

      40

      60

      55

      60

      75

      SCN2

       

       

       

       

       

       

       

       

      80

      50

      65

      60

      70

      80

      SWCN

       

       

       

       

       

       

       

       

      25

      85

      100

      95

      105

      115

      CCN1

       

       

       

       

       

       

       

       

       

       

      30

      65

      70

      85

      NWCN1

       

       

       

       

       

       

       

       

       

       

       

      80

      90

      105

      TW

       

       

       

       

       

       

       

       

       

       

       

      30

      75

      90

      SG

       

       

       

       

       

       

       

       

       

       

       

       

       

      95

      VN

       

       

       

       

       

       

       

       

       

       

       

       

       

      40

       

      Bronze Class

       

      HK

      NCN1

      NCN2

      ECN1

      ECN2

      ECN3

      SCN1

      SCN2

      SWCN

      CCN1

      NWCN1

      TW

      SG

      VN

      HK

      25

      75

      90

      65

      75

      70

      40

      45

      80

      50

      65

      55

      60

      -

      NCN1

       

      30

      55

      60

      70

      55

      75

      80

      80

      75

      55

      95

      105

      -

      NCN2

       

       

      35

      75

      85

      65

      90

      95

      90

      90

      70

      110

      120

      -

      ECN1

       

       

       

      30

      40

      45

      70

      80

      85

      50

      65

      90

      95

      -

      ECN2

       

       

       

       

      50

      45

      80

      85

      95

      55

      70

      100

      105

      -

      ECN3

       

       

       

       

       

       

      80

      85

      90

      55

      70

      95

      105

      -

      SCN1

       

       

       

       

       

       

      40

      50

      85

      50

      70

      65

      70

      -

      SCN2

       

       

       

       

       

       

       

       

      90

      60

      75

      70

      80

      -

      SWCN

       

       

       

       

       

       

       

       

      35

      95

      110

      105

      115

      -

      CCN1

       

       

       

       

       

       

       

       

       

       

      40

      75

      80

      -

      NWCN1

       

       

       

       

       

       

       

       

       

       

       

      90

      100

      -

      TW

       

       

       

       

       

       

       

       

       

       

       

      40

      85

      -

      SG

       

       

       

       

       

       

       

       

       

       

       

       

       

      -

      VN

       

       

       

       

       

       

       

       

       

       

       

       

       

      -

       

      Note:

      HK (Hong Kong)

      NCN 1 (North China I): Beijing, Tianjin

      NCN 2 (North China II): Dalian, Shenyang

      ECN 1 (East China I): Shanghai, Suzhou, Kunshan

      ECN 2 (East China II): Ningbo, Wuxi, Hangzhou

      ECN 3 (East China III): Qingdao

      SCN 1(South China I): Dongguan, Foshan, Guangzhou, Huizhou, Shenzhen, Zhongshan,

      JianMen, Zhuhai

      SCN 2 (South China II): Xiamen

      SWCN (South West China): Chengdu, Chongqing

      CCN 1 (Central China I): Wuhan

      NWCN 1 (North West China I): Xi’an

      TW (Taiwan): Taipei, Tai Chung, Taoyuan, Hsinchu, Kaohsiung

      SG (Singapore)

      VN (Vietnam): Hanoi, Ho Chi Minh City

       

      2.2.    Definition

      Round-trip latency is defined as the average time required for packet transfer in roundtrip between two designate PoPs of DYX Core Network during a calendar month in milliseconds (ms).

       

      2.3.    Measurement

      Latency is measured by using DYX’s network management system and is the sole and conclusive measurement for the purpose of this guarantee. The latency between two PoPs is measured by the average time requires to send 60 packets with 32 bytes packet size in every 1 minutes.

       

      2.4.    Credit

      If DYXnet fails to fulfill its commitment under clause 2.1 in particular, the actual monthly average roundtrip latency of the Service exceeds the parameters above, the Customer is entitled to the following service credit, excluding local loop fee.

       

      Average Latency higher than committed figure

      Service credit of monthly service fee

      <=10%

      2%

      >10 and <= 20%

      5%

      >20% and <= 25%

      10%

      > 25%

      15%

       

      3.    Packet Loss Rate

      3.1.    Commitment

      DYXnet commits average packet loss rate in a calendar month not more than the figure listed in the table

       

      PoP

      Loss Rate

      Gold

      Silver

      Within HK

      < 0.05%

      <0.1%

      Within Taiwan

      < 0.05%

      <0.1%

      Within China

      < 0.1%

      <0.2%

      HK-TW

      < 0.1%

      <0.2%

      HK-China

      < 0.1%

      <0.2%

      TW-China

      < 0.1%

      <0.2%

      TW-VN

      < 0.3%

      <0.5%

      HK-VN

      < 0.2%

      <0.4%

      CN-VN

      < 0.3%

      < 0.5%

      HK-SG

      < 0.1%

      <0.2%

      CN-SG

      <0.1%

      <0.2%

      TW-SG

      <0.1%

      <0.2%

       

      3.2.    Definition

      Packet loss rate is defined as the percentage of packets not successfully delivered between the ingress and egress PE of any two PoPs on DYX Core Network. It is calculated by averaging figures in one calendar month.

       

      3.3.    Measurement

      Packet loss rate = [(Total number of packets sent – Total number of packets received) / Total number of packets sent] × 100%

       

      3.4.    Credit

      If DYXnet fails to fulfill its commitment under clause 3.1 in particular, the actual monthly packet loss rate on the DYXnet IP Network fails to meet the applicable parameters above, the Customer is entitled to the following service credit, excluding local loop fee.

       

      Average packet loss rate exceed committed figures

      Service credit of monthly service fee

      <= 0.2%

      5%

      >0.2% and <= 0.5%

      10%

      >0.5% and <= 1%

      15%

      >1%

      25%

       

      4.    Jitter

      4.1.    Commitment

      DYXnet commits jitter (average in a calendar month) in accordance with the parameters identified in the table below for the selected class of service. Jitter commitment applies only to Gold class traffic, all measured in milliseconds (ms):

       

       

      HK

      TW

      CN

      SG

      VN

      HK

      < 2

      < 2

      < 2

      < 2

      < 3

      TW

       

      < 2

      < 2

      < 2

      < 4

      CN

       

       

      < 2

      < 2

      < 4

       

      4.2.    Definition

      Jitter is defined as a measure of the variation in delay of packet transfer by a one-way transmission from ingress PE to egress PE. This value shows the average jitter between selected PoPs during a calendar month.

       

      4.3.    Measurement

      Jitter is the variance in one-way latency and is calculated based on sending and receiving time stamps of consecutive packets sent out.

      Jitter from source to destination = (T4-T2) - (T3-T1)

      T1 : send pkt1

      T2 : recv pkt1

      T3 : send pkt2

      T4 : recv pkt2

       

      4.4.    Credit

      If DYXnet fails to fulfill its commitment under clause 4.1 in particular, the actual monthly jitter on the DYXnet IP Network fails to meet the applicable parameters above, the Customer is entitled to the following service credit, excluding local loop fee.

       

      Average Jitter in a calendar month exceed committed figures

      Service credit of monthly service fee

      <= 2ms

      5%

      > 2ms and <= 4ms

      10%

      > 4ms

      15%

       

      5.    Service provisioning

      The service provision schedule is subjected to a feasibility study being conducted by our Project Management team.

       

      The estimated service lead time (long distance circuit not included) is also provided for reference, as described in the following table.

       

      Estimated Service Lead time (long distance circuit not included)

      Hong Kong,

      China,

      Taiwan

      4 – 8 weeks

       

      6.    Mean Time To Repair (MTTR)

      The average time required to resolve DYXnet managed CPE problem over a calendar month. The target MTTR is 4 hours after the cause of outage is determined, excluding travelling time if onsite is required.

       

      7.    Customer Service Centre (CSC) Mean Time To Respond

      The average time to respond customer after support request made over a calendar month.

      First response call – 30 minutes

      Second follow up call – 30 minutes after first response call

       

      8.    General terms and exclusions applying to SLAs

      • SLA credits are calculated after deduction of all discounts and other special pricing arrangements, and are not applied to governmental fees, taxes, surcharges and similar additional charges.
      • If an incident affects the performance of the Service and results in a period of Service Unavailability, entitling Customer to one or more credits under different SLA parameters, only the single highest credit applying in respect of that incident will be applied.
      • In no event will SLA credits in any calendar month exceed 100% of the total recurrent charge payable by Customer for the applicable Service in that month.
      • SLA credits are applied only upon Customer’s written request, which must be submitted within 15 business days of the end of the month in which entitlement to an SLA credit arose.
      • All approved SLA credits claimed by Customer for a given month will be totaled and applied to Customer’s next following invoice for the Service, or as promptly thereafter as is practical in the event of a dispute.
      • Individual signed SLA would override the standard SLA.
      • SLAs apply to newly installed services and to Service reconfigurations requested by Customer commencing on the next calendar day following (i) the Service Commencement Date or (ii) completion of the Service reconfiguration, as applicable.
      • SLA credits provided for in these terms and conditions are Customer’s exclusive remedy with respect to items covered in these terms and conditions.
      • No SLA credit shall apply to the failure of the Service to comply with an SLA, or to any period of Service Unavailability, caused, in whole or part, by any of the following:
        • a failure of Customer’s premises equipment or equipment of a Customer’s vendor;
        • power failure at the Customer’s premises;
        • a failure in local access facilities connecting the Customer to DYXnet’s network which are not provided by DYXnet, unless otherwise specified;
        • any act or omission of Customer or any third party (including but not limited to, Customer’s agents, contractors or vendors), including, but not limited to (i) failing to provide DYXnet adequate access to facilities for testing, (ii) failing to provide access to Customer premises as reasonably required by DYXnet (or its agents) to enable DYXnet to comply with its obligations regarding the Service, (iii) failing to take any remedial action in relation to a Service as recommended by DYXnet, or otherwise preventing DYXnet from doing so, or (iv) any act or omission which causes DYXnet to be unable to meet any of the SLAs;
      • customer’s negligence or willful misconduct, which may include Customer’s failure to follow agreed-upon procedures;
      • any scheduled maintenance periods when Customer has been informed of such maintenance, and emergency maintenance;
      • disconnection or suspension of the Service by DYXnet pursuant to a right to do so under the Master Agreement or these terms and conditions; or
      • acts of God, civil disorder, natural cataclysm or other occurrences beyond the reasonable control of DYXnet.

       

      9.    Problem Reporting

      In reporting an outage, the Customer should phone or email to DYXnet and be prepared to provide the following information:

      - Customer ID#

      - Customer Company name and contact name

      - Customer contact callback number

      - Description of outage

      - Time that outage was first perceived

      - Any isolation procedures already performed and the results

      After reporting, ticket number will be assigned right after customer makes the fault description. 

       

      SLA V.2.22

How can we help?

Let our professional team serve you.

Hong Kong (English)
台灣 (繁體中文)
中国大陆 (简体中文)