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Jun 15, 2015

DYXnet Receives 2014 Customer Relationship Excellence Awards

Credible recognition to the Company’s ever-striving commitment to distinctive service standards


(Hong Kong, June 15, 2015) DYXnet, the leading Greater China's ICT (Information and Communications Technology) service provider, is pleased to announce today the Company has won the 2014 Customer Relationship Excellence Awards (2014 CRE Awards) organized by the Asia Pacific Customer Service Consortium (APCSC). Samuel Chan, Customer Care Director of DYXnet, winner of the CRM Manager of the Year 2014 (Network Communications Category), appeared at the 2014 International CRE Awards Dinner Ceremony held on June 12 at the Crowne Plaza Hong Kong Kowloon East to celebrate with other awardees.


Wallace Ng, Co-CEO of Network Business of DYXnet commented: “Over the past few years, DYXnet has been investing several million Hong Kong dollars in enhancing our Customer Service Centre (CSC). The improvements in facilities and our service standards made timely response possible. By upholding the ultimate goal to upgrade the service level of our Multiprotocol Label Switching Virtual Private Network (MPLS private network), our team strives to optimize our customer handling capability by taking care of our customers’ needs and requests in detail. We are honored to have Samuel Chan, our key member of the CSC team, recognized as the winner of CRM Manager of the Year 2014 by the APCSC.  We believe the CRE Award would be a great encouragement and recognition to him and to the whole team. We will keep on the motive in the future by continuing our service with the highest standards so as to create more value for our enterprise clients.”


The highly prestigious CRE Awards is regarded as one of the most important international awards of its kind with an aim to promote quality service and customer relationship excellence in international cities across regions and to recognize public and private organizations as well as individuals on their contribution to the mutual success of both their customers and the organizations that they serve. Winners of the CRE Awards are selected through a comprehensive balanced score card of self-assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS), public web voting and a final round of judging by a panel of customer relationship excellence experts. DYXnet’s winning in the individual category is a great testament to the Company’s commitment to developing its talents into a top-notch team in the ICT service industry.


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