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Case Studies

DYXnet Success Story: Emirates Shipping Line

Leveraging MPLS private network Network Technology to Connect Seven Branches


Global shipping industry has been well-developed. However, even if the shipping companies have an extensive network, they still need a quality network service to connect their global branches. By adopting DYXnet’s MPLS private network technology, Emirates Shipping Line DMCEST (“ESL”) connects its six branches in Hong Kong and China to cope with daily operations.


Registered in Dubai Maritime City of United Arab Emirates, the Company operates dual headquarters in two of the world’s busiest cities, Dubai and Hong Kong. With businesses covering Middle East, China, Southeast Asia, India and Africa, it currently has approximately 400 employees around the world.


Network Infrastructure to Cope with Business Development


ESL has been using DYXnet’s MPLS private network services since February 2010. Mr. Alex Chan, Deputy General Manager of System Engineering Department of ESL, stated, “We chose DYXnet’s services not only because it offers competitive prices, but also it has already set up a stable network infrastructure in China, helping us to expand our business in China.”


Currently, ESL uses MPLS private network to connect its branches in Hong Kong, Shenzhen Shekou, Xiamen, Ningbo, Shanghai, Tianjin and Qingdao. Mr. Chan continued, “We mainly apply MPLS private network to our ERP System, email and VoIP phone, etc., among which the ERP System is the most important in all branches. It is because the MPLS private network technology allows fast data transfer, such as customer appointment and work orders, etc.”


Guaranteed Quality Network to Safeguard Cross-border Service Quality


For large enterprise, it is not uncommon to set up cross-border branches that require network to stay connect. Therefore, it is necessary for them to choose a stable network service provider. Mr. Chan said, “One of the reasons we chose DYXnet is the guaranteed network quality, which is rather important to cross-border enterprises. Without quality network, the efficiency of all computer networks and system equipment will be lowered, directly affecting the Company’s operations.”


In addition, Mr. Chan highly appreciated the technical support service of DYXnet. He said, “DYXnet’s technical staff will notify me immediately once they spot any network failure through messages or calls in order to report the latest status. At the same time, DYXnet provides a complete redundancy system to shorten the failure time.”


Recently, ESL has moved to a new Hong Kong office and renewed its MPLS private network service with DYXnet. Mr. Chan is satisfied with DYXnet service and recommended DYXnet’s service to friends, he added, “DYXnet provides quality MPLS private network technology and customer services at reasonable price, with its sales staff providing professional advisory service.”


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