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Case Studies

DYXnet Success Story: Kawasaki Kisen Group (“K” LINE)

Service Quality Marks Service Value

Service Excellence Brings Smooth Communication

 

Enhancing Free Flow of Information in Logistics Industry to Increase Customer Satisfaction

Kawasaki Kisen Group (“K” LINE) is a global logistics company which mainly focuses on marine transportation services. It owns a fleet of 337 world-class and most advanced ships, including containerships, bulk carriers, car carriers, LNG carriers, crude oil tankers and product tankers, routing around the world. In addition, the Group is engaged in terminal operation and logistics.

 

“K” LINE Group has a large branch network. To smooth communications branch-to-branch and branch-to-headquarters, the Group has long adopted MPLS private network to strengthen its network. After a period of comparison, it found that DYXnet has better quality of services, more stable network and higher cost-effectiveness.

 

The Pursuit of Higher Cost-effectiveness

K' LINE Group has known MPLS private network service for a long time. Before adopting DYXnet’s service, it has subscribed similar service from another service provider, whom the Company found the service was not timely and with no price advantage. Therefore, Vice President of Information Technology, Mr. Gong Xue Hua said, “From the cost-effectiveness point of view, the service of DYXnet outperforms other service providers, which is the most important reason we selected its service.”

 

With DYXnet’s service, the Company greatly enhances its network stability and runs its network-based applications smoothly. In particular, although the communication becomes more frequent with increasing amount of information, the related phone cost has been reduced significantly.

 

Quality Service – Smooth Communication and Timely Service

When being asked to comment on DYXnet’s service, Mr. Gong, “In the beginning of our cooperation, there were some minor issues. Yet after the teething period, we communicate and make the operations more smoothly. The major impression of DYXnet is, when network disconnection happens due to unavoidable causes, it always provides timely responses and solutions.”

 

In order to guarantee its service quality, DYXnet adopts all-round process for its services and controls every single detail of its services, from understanding initial demands from customers, submitting proposal, implementing program to after-sales services. At DYXnet, every staff member knows the importance of making sure every part process properly to maximize the service quality. Its commitment to quality service is the main reason DYXnet outcompete other players in the industry.

 

Positive Influence of Quality Service

Lastly, Mr. Gong continued, “Based on our previous experience of other MPLS private network service providers, we did not have high expectations for DYXnet’s service at first. However, after using its service for a period of time, we are impressed by its overall performance which exceeds our expectations. We hope DYXnet will maintain such service quality so that we will continue with our cooperation and be pleased to recommend its services to our peer.”

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